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Privacy Policy

Effective Date: June 2023

  1. Introduction

This Privacy Policy outlines how COYA Pet (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of our customers (“you” or “your”) when you use our services or visit our website. We are committed to safeguarding your privacy and ensuring the security of your personal information. By accessing or using our services, you agree to the terms and conditions of this Privacy Policy.

  1. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Contact Information: such as your name, email address, phone number, and postal address.
  • Account Information: if you create an account with us, we may collect your username, password, and other account-related details.
  • Pet Information: information about your pet(s), including their name, age, breed, and any specific needs or preferences.
  • Purchase Information: information related to your purchases, including order history, payment details, and delivery address.
  • Communication Information: any correspondence or communications you send us, including emails or messages through our website.
  • Website Usage Information: we may collect non-personal information about your interaction with our website, such as your IP address, browser type, operating system, and referring URL.
  1. Use of Personal Information

We may use your personal information for the following purposes:

  • To provide and deliver our products and services to you.
  • To process and fulfill your orders, including payments and delivery.
  • To personalize and tailor our products and services to meet the specific needs of your pet(s).
  • To communicate with you regarding your purchases, account-related matters, or customer support inquiries.
  • To send you marketing and promotional materials, subject to your consent where required by applicable law.
  • To conduct research and analysis to enhance our products and services.
  • To improve our website and enhance your browsing experience.
  • To comply with legal obligations or respond to lawful requests from government authorities.
  1. Sharing of Personal Information

We may share your personal information with the following parties, in accordance with applicable laws and regulations:

  • Service Providers: We may share your personal information with third-party service providers who assist us in delivering our products and services, such as payment processors, shipping partners, and IT service providers.
  • Business Partners: We may share your personal information with trusted business partners who collaborate with us to offer joint products or services.
  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request or process.
  • Protection of Rights: We may disclose your personal information to protect our rights, privacy, safety, or property, as well as the rights, safety, or property of our customers or others.
  • Consent: We may share your personal information with third parties if you have provided your consent to do so.
  1. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the internet or electronic storage system is 100% secure, and we cannot guarantee the absolute security of your personal information.

  1. Your Rights

You have certain rights regarding your personal information, including:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
  • Erasure: You have the right to request the erasure of your personal information under certain circumstances.
  • Objection: You have the right to object to the processing of your personal information in certain situations.
  • Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise your rights or for any inquiries or complaints regarding the processing of your personal information, please contact us using the information provided in the “Contact Us” section below.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Privacy Policy periodically for any updates.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:

hello@coyapet.com

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