Frequently asked questions
OUR FOOD
WHY IS FREEZE-DRIED RAW GOOD FOR DOGS?
Freeze-Dried Raw is excellent for dogs! It offers the nutritional goodness of raw feeding but in a format that can be stored in the cupboard.
Raw feeding is often perceived to be the best nutritional choice for dogs, as it is subject to less processing and heat than other formats of food such as dry (kibble) or wet foods. Kibble and wet food are both heated to over 150 degrees Celsius, which can cause some degradation of ingredients and negative nutritional impact.
Freeze-Dried Raw, however, is not subject to any heat application or any cooking, which means the nutritional value of the end product you feed to your dog, is the same as the raw ingredients that went into it!
DOES FREEZE-DRIED RAW REQUIRE ANY PREPARATION?
No, Freeze-Dried Raw requires no preparation other than measuring out your dog’s perfect portion and then serving. For help with daily portions, check out our feeding guide.
WHAT IS 80/20?
The 80/20 formulation refers to 80% meat and 20% fruit and vegetables.
This format of recipe is often considered the best, all round approach to a complete and balanced diet for dogs.
Read more about this in our 80/20 Feeding Reading post!
WHY HAVE THE INGREDIENTS BEEN CHOSEN?
This is a great question, and one of our favourites as we are so proud of all our recipes and what goes into them.
We've focussed on creating single protein, naturally hypoallergenic, utterly delicious products that dogs go wild for, at the same time as getting all the brilliant goodness of raw feeding.
To do this, we focussed on simple recipes with premium ingredients that all have nutritional benefits for dog health.
You can check out all of the ingredients used on our ingredients page.
IS THIS SUITABLE FOR PUPPIES?
Unless advised against by a vet, a puppy can be fed a Freeze-Dried Raw diet from the age of 8 weeks.
We offer a puppy product as part of our range, with the same goodness as the adult recipes and the same 80/20 mix of single protein and specially selected 5 fruit and vegetables. This product has been made specifically for dogs aged 8 weeks to 1 year old to give them the nutrients they need to give them the best start in life.
WHAT IS THE WEIGHT EQUIVALENT TO OTHER FOODS?
650g (fish big box only) = 2.8kg of complete and balanced raw frozen or 9 tins of premium wet
750g (all other recipe big boxes) = 3.2kg of complete and balanced raw frozen or 10 tins of premium wet
1.8kg (multi pack) = 7.7kg of complete and balanced raw frozen food or 24 cans of premium wet
HOW MUCH DO I FEED?
You can find our handy feeding guide for main meals here. Remember that is a guide and each dog is different. You should consider your dog’s activity levels and weight goals (lose, maintain or gain weight) and always consult your vet if you need further advice. Always ensure that clean, fresh water is available.
DOES COYA CONTAIN BONE?
Our products do not contain bone. Our recipes for the food range are 80/20 which means 80% meat and 20% fruits and vegetables. We also add vitamins and minerals which is needed to ensure a complete and balanced diet.
DOES COYA CONTAIN OFFAL?
Our products do not contain offal. Our recipes for the food range are 80/20 which means 80% meat and 20% fruits and vegetables. We also add vitamins and minerals which is needed to ensure a complete and balanced diet.
WHERE DO THE INGREDIENTS COME FROM?
Our COYA range is made here in the UK made from UK and EU naturally sourced ingredients. Our fruits and vegetables are picked at the height of their season for maximum freshness and sustainability.
WHAT'S THE SHELF LIFE?
Our food has a shelf life of 18 months from purchase. Once opened, however, we suggest using within 1 month.
CAN THIS HELP WITH WEIGHT LOSS & WEIGHT GAIN?
Using the feeding guide, we recommend feeding at the goal weight of your dog. So, if your dog weighs 10kg but should be more towards 8kg, feed as you would an 8kg dog.
It's always worth consulting with your vet if you need more advise specific to your dog's requirements.
HOW DO I TRANSITION TO A FREEZE-DRIED DIET?
Because our food is raw and not subject to harsh processing, a lot of pets can move onto feeding COYA without a strict transitional period like other traditional formats of food.
However, some dogs can benefit from a transitional period over the course of one week.
To take this approach, we recommend mixing 10% of the daily COYA required amount in with your pet's existing food. Gradually increase this over 7 days until your dog is being fed 100% COYA.
CAN I MIX THIS IN WITH OTHER FOOD?
Of course! COYA is designed to be fed as a full diet, a part time feed or a solution when travelling with your dog.
Make sure you refer to the feeding guide to work out how much to feed per day based on anything else in your dog's diet to avoid over or under feeding.
HOW DO I FEED YOUR FOOD TOPPERS?
Our COYA Freeze-Dried Raw Food Toppers are designed to enliven your dog's diet and are traditionally used alongside dry and wet foods.
Our toppers give a huge increase in palatability as well as nutrition and make dinner time super exciting for your dog!
Available in 50g tubes, the toppers will last for multiple servings.
No transition is required to feed your dog the COYA toppers. Please note that these are not complete and balanced and should not be used as a replacement for a full diet.
DO YOUR PRODUCTS CONTAIN LEGUMES?
Each recipe in our food range contains 3% pea.
Peas are packed with minerals like iron, zinc, potassium, and magnesium. They’re also rich in protein and high in fibre. Peas contain lutein, an anti-oxidant which can support skin, heart, and eye health.
MY DOG HAS FOOD INTOLERANCES, CAN I STILL FEED COYA?
Yes! Unless advised by your vet, your dog can enjoy COYA as part of their daily diet.
Our recipes are all made from all natural, real meat and specially selected fruit and vegetables.
We only use 1 single protein in all our products and are range is hypoallergenic, perfect for sensitivities. Check out our ingredients here.
Our products are raw, and therefore not subject to any cooking or application of heat which reduces the potential for aggravating sensitive tummies and other issues.
We offer recipes for chicken, turkey, pork, beef, and fish so you can choose what protein works best for your dog. If you'd like to try a few options, check out our multi-pack which gives you a selection of 4 flavours to try out.
Ordering
WHAT IS THE FREE DELIVERY THRESHOLD?
We offer free next working day delivery via DPD for all orders over £29.
For orders underneath this amount, the delivery charge is £3.98 next working day via DPD.
Don't forget, next working day delivery applies to orders made before 2pm. For more information on this check out the next question.
HOW LONG DOES DELIVERY TAKE?
We offer a next working day delivery for all orders placed before 2pm Monday to Friday.
For orders placed after 2pm Monday to Friday or on weekends and Bank Holidays, these will work on a two working day timescale.
CAN I RETURN ITEMS?
Yes. Our refunds and returns policy has been created to make everything as smooth as possible for you, the COYA customer. Check out the refunds and returns policy above for more information.
Need to chat?
We’re here to help! Whether it’s questions on our food, our service or anything else, our friendly Customer Love team is here for you, and there’s lots of ways to get in touch.
Email – hello@coyapet.com
WhatsApp – 07432 204550
You can also send us a message using the link below.